Alternative solutions.

What options do I have for replacing counter transactions?

Most of the transactions you carry out at the counter can be made on our AccèsD platform. You can download the app here. If you need help, an agent at your nearest business location will be pleased to assist.

How will I be able to deposit or withdraw cash if you close my business location?

You can always conduct cash transactions at a nearby business location or your closest ATM. We invite you to consult the new distribution of our business locations. The decline in cash transactions is a reality crossing the generations. Only 30% of the personal expenditures among Canadians aged 65 are made using physical money. Among 35-44 year-olds, this proportion drops to just 20%.

How will I be able to send or receive funds without counter service?

Many day-to-day transactions, including funds transfers, can be conducted online or on your mobile device via AccèsD. Watch this video to learn more.

How will I be able to deposit cheques?

Using AccèsD, you can deposit a cheque by taking a photo of it. If you don’t have AccèsD, you can download the app here. If you need help, an agent at your nearest business location will be pleased to assist. Clients who are used to depositing cheques at the counter will still have the option to go to their nearest business location or their closest ATM. For additional information, please consult the new distribution of our business locations.

What do I do if I don’t have access to a computer?

If you don’t have a computer or smart phone, we will be pleased to serve you at any of our business locations. We remain the financial institution with the largest number of business locations across our territory.

Are online banking services secure?

Our digital solutions continue to meet the highest information security standards in the industry. UNI’s mobile transactional sites require secure authentication and offer the same security and protection features as our full sites, including information encryption and the use of security questions.

Business location closures.

My business location will close; which one will now be closest?

Consult the new distribution of our business locations to find the one nearest you. All clients at business locations scheduled to close will receive a letter about 4 to 6 months in advance advising them of the closure date and the contact information for their new business location.

Will there be more closures?

We adapt our services to the needs and realities of our clients. Apart from certain unavoidable closures, we are focused on looking ahead to the future and reinventing our way of serving you.

In spite of these closures and relocations, UNI is proud to remain the financial institution with the largest number of business locations across its territory. We may possibly also expand our network in regions with growing needs.

Do members have to vote on closing a business location?

No, this is not a measure that requires a membership vote. It’s up to the board of directors to make this decision. This is what it was elected for. However, be assured that all decisions are based on careful analysis and made in the interest of sound management. Remember also that these decisions are made with the goal of modernizing the experience we offer our members by adapting to your new habits.

How will we be informed if our business location closes?

Clients affected by the closure of a business location will be informed at least 4 to 6 months in advance. We also have a solid action plan in place to assist our less-connected clients likely to be most affected by these closures by providing them personalized support.

You mention changing the look of business locations—why spend money on this?

While it’s true that this costs money, we’re investing in the caisse of tomorrow. We need to redesign UNI’s distribution network in response to the changing needs of our clients, and our business locations must adapt to demand and modernize the client experience.

As a result, we will gradually be transforming our business locations into spaces for meeting and interacting with and providing advice to our clients and our communities. From co-working or connected learning spaces to places for friendly one-on-one chats over coffee, these new spaces will provide an experience more closely aligned with today’s expectations.

The closures will affect less-connected clients. Will you be helping them?

Yes, we’re currently developing a support program to assist our clients in learning how to use our online tools.

We’re also planning to put mobile teams in place to travel to communities to deliver on-site training tailored to the needs identified by our cooperative committees.

Does closing business locations mean that you’re no longer committed to the communities you used to serve that have depended on your support?

The closure of certain business locations in no way changes our ongoing commitment to the communities we serve.

More than ever, we continue to support entrepreneurship among young people and in our communities in order to protect and promote the growth of our province’s cultural, economic, social and environmental heritage.

Who can I contact if I have questions or concerns?

We’ve established a toll-free number to answer your questions and support you through the transition to the new solutions in place. Call 1-833-258-4666.

Job management.

What is the impact of the modernization plan on jobs?

The focus of our new concept is creating a dynamic, inspiring and modern work environment in which employees can strive to reach their fullest potential.

With regard to the business locations that will be closing, we will be making every effort to retain jobs by adding positions in new areas, specifically in the development, delivery and support of new technologies.

Questions? Ideas?

If you have questions, comments or ideas for making your UNI experience even better and helping us to offer you the best service possible, please don’t hesitate to share them with us!

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