In 2018, among all types of transactions and payment methods combined, only 1 in 3 clients conducted transactions mainly at the counter.
Digital channels preferred over the traditional counter.
Nearly 80% of our clients’ transactions were conducted digitally, whether via ATM, telephone, tablet or computer.
Looking more closely, 93% of those aged 18-34 preferred digital solutions (AccèsD or ATM) over the traditional counter at a business location.
AccèsD is now the preferred tool.
With total transactions exceeding those made at the counter or ATM, AccèsD has become the preferred tool for your banking needs. Across our entire network, use of AccèsD increased by 24% on average between 2017 and 2018.